There is an element of Chamber membership that many people never realize- the collective institutional business knowledge of 800+ members. Take for example Ken Rembold of HomeSmart. A Chamber member for 8 years, we recently asked Ken about the value of Customer Service and other topics related to his expertise..MCOC: How important is Customer Service?
Customer Service is all I have to sell. I am in a service business and if I do not provide my customers with the best possible experience, they will be reluctant to use my services in the future and/or refer someone to me who needs my services. Customer Service goes beyond the either sale or purchase of their home. When my customers have a question after the sale closes, I am there to help them.
MCOC: What's the difference between a Home or House?
A house is a material item constructed on a lot. A home is a place where you have added your personal touches and have things around you that are special and have meaning. A home is full of special memories. Most of all you are surrounded by friends and family. A family makes a house a home by living in it and making it special.
MCOC: What are your first considerations of a prospective homeowner?
When considering the purchase of a home there are several steps one should take, including:
Determine the area or community in which you want to concentrate on your search. Do you want to be close to work, are schools important, or are you looking for a retirement community with recreation amenities.
Know your budget and how much you can afford. A visit with a lender will help you with this decision and supply you with a prequalification letter.
Will you want something requiring less maintenance or looking for a home with potential?
What are your needs vs wants. Size of home, number of bedrooms, size of living area including kitchen, garage spaces, size of yard and how it will be used, pool, and other criteria you might have.
Most importantly engage a Realtor who can help you through all of the above steps and council you on the home buying process. A Realtor will also help you negotiate the best possible terms on the purchase of your home. A Realtor will be there when you sign final documents answering any questions you might have then finally handing you the keys to your home.
Remember, with over 800 members across a myriad of industries and expertise, your Chamber offers you more than a recommendation, we offer you the ability to do business with someone that invests in their business and their community, just like Ken.
Contact Ken:
Ken Rembold
HomeSmart
Elite Group
2913 N Power Rd., Mesa, AZ 85215
Cell 480-688-2856
Fax 480-641-4623
klrembold@cox.net
Visit Ken's website at: http://www.AZ-Real-Estate-Agent.com/
